Payment & Dispatch

We deliver internationally from our warehouse in Berlin

... of course CO₂-neutral

Dispatch costs & delivery time

The following terms and conditions apply:

Dispatch costs & conditions  (inclusive of legally applicable VAT)

Domestic deliveries (Germany)

From an order value of €29.00 onwards, we deliver shipments free of cost. Otherwise we charge €3.90 for shipment.

Deliveries to European Countries

From an order value of €99.00 onwards, we deliver shipments to European countries free of cost.

For the shipment to Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden we charge €9.90.

For the shipment to Iceland, Jersey, Lichtenstein, Norway, Switzerland, Ukraine, United Kingdom we charge €15.90.

Deliveries worldwide

For the shipment to Israel we charge €25.90.

For the shipment to USA and Canada we charge €29.90.

For the shipment to Japan, Saudi Arabia, Singapore, Taiwan, Hong Kong, Qatar, China, Australia, New Zealand we charge €39.90.

Deliveries to non-European countries

They may be subject to additional customs duties, taxes and fees for which the receiver/customer is solely responsible. We are happy to contribute to a smooth processing.


Delivery times

Unless otherwise specified in the quote, we dispatch our products within 1 - 2 working days, for deliveries abroad within 2 - 7 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction). Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted payment methods

• Credit card
• PayPal
• Invoice (via Klarna)
• Giropay
• Google Pay
• Apple Pay
• Amazon Pay

Further details on payment

The invoice amount is to be settled at the time of payment on invoice within 14 days. If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

Return

Our products may be returned free of charge within one month of receipt. Excluded from this are already opened foods such as teas and used accessories.

To receive a return label, please contact our service team by filling out our contact form with the order number or by calling us.

Hotline +49 30 555 798 080
Mo – Fr  10.00 – 18.00 PM

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